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Safer Gambling

Highbet is committed to endorsing safer gambling among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
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Highbet’s Responsible Gambling Policy sets out its commitment to minimising the negative effects of problem gambling and to promoting safer gambling practices.

Highbet supports the generation of online gamblers, offering them a wide range of games and entertainment. We also take responsibility for our product line-up.

Clear and safe products allow each user to play within their financial means and to receive the highest quality service. Integrity, fairness and reliability are the guiding principles of Highbet.

The aim of Highbet is to provide the world’s safest and most innovative betting and gaming platform for adults. The offered clear and safe products allow each user to play within his financial means and to receive the highest quality service. It is therefore clear that Highbet should do its best to avoid and reduce the problems, which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time, it is important to respect the rights of those who take part in games of chance to a reasonable extent as means of entertainment.

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Player security

We are responsible for our player’s security. To make sure that the minors are not engaged in gambling, we are closely working with independent organisations running age verification. We acknowledge the importance of keeping our players’ privacy, hence being too cautious in the processing of personal data and payments.

The products offered by us are being tested through the leading testing laboratories, to ensure its randomness and fairness. The marketing and advertising are being communicated in a way which does not contradict the rules set by the UK Gambling Commission and player protection policy implemented by us.

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**Protection against gambling addiction: research – prevention – intervention**

Betting and gaming is a form of entertainment like other leisure activities. Unfortunately, for some people, betting and gaming can become addictive.

Customers with betting and gaming addiction should take steps to prevent their participation in gaming activities. Therefore, Highbet highlights the importance of contacting the organisations below for those customers to get support and professional advice.

To get more information on the extent, possible causes and consequences of problem gambling you can visit the UKGC website section on responsible gambling:
https://www.gamblingcommission.gov.uk/public-and-players/safer-gambling

Safer Gambling

highbet.co.uk encourage you to find more information related to safer gambling at the following organisations:

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**GambleAware**

GambleAware provides information, advice and directs people to support to help keep people safe from gambling harms. For more information, please follow the link: About us

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**GamCare UK**

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential. For more information, please follow the link: https://www.gamcare.org.uk/

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GamCare Forums and Chatrooms

GamCare also offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. To find out more, please follow the link: https://www.gamcare.org.uk/group-chatroom

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Gamblers Anonymous UK

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same. Here you can find various aids for the compulsive gambler including a forum, a chat room, literature and most importantly a meeting finder. Meetings are the core of Gamblers Anonymous, they are happening every day of the week throughout England, Wales and Ulster. For more details, here is the link: Home

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**Gambling Therapy**

Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling. To find out more here is the link: Gambling Therapy - Practical advice and support for problem gambling

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**The National Council on Problem Gaming**

The National Council on Problem Gaming is the national advocate for programs and services to assist people, families and communities experiencing problem gambling. The Online Community is where you can register for the National Conference, webinars or other events, or sign up to receive breaking news and other communications. - Home - National Council on Problem Gambling

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Protection of minors

Highbet strictly does not allow minors (persons under the age of 18) to participate in games and make bets. We, therefore, request age confirmation as a mandatory requirement during the registration process. Highbet considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and carers.

To protect minors, please:

Keep your data for account access in a safe place (user ID and password)

Do not save your passwords

Always log out of your account

Inform your children about the potential negative consequences of underage gambling

Furthermore, we would recommend that you install third party filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers. We recommend the following:

Gamban: Get The Support You Need to Quit Online Gambling. - Gamban

BetBlocker: Bet Blocker

Gamblock: https://www.gamblock.com

Netnanny: Net Nanny: Parental Control Software & Website Blocker

27labs: https://www.27labs.com

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The National Gambling Treatment Service

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales. For more information, please follow the link: www.begambleaware.org/ngts

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Responsibility towards problems

HIGHBET provides a variety of betting and gaming products to make sure that players can enjoy the time spent on the website. At the same time, having acknowledged the seriousness and importance of the players’ safe gambling experience, HIGHBET offers a range of tools and other forms of support, in order for them to be able to control their gambling. Those who have difficulties with assessing risks and defining their gambling limits or who are not taking gambling as a form of entertainment, HIGHBET takes the responsibility of blocking their access to the products offered through the website.

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Problem gambling

Problem gambling is any behaviour that disrupts your life.

Gambling addiction, also known as pathological gambling, compulsive gambling or gambling disorder, is a mental-health problem - one of many kinds of impulse-control problems and similar to other addictive disorders.

Problem gamblers cannot control the impulse to gamble even if it has negative impact on them and their loved ones.

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The signs of problem gambling

You are preoccupied with gambling and lost your interest in other aspects of life

You are gambling to escape from the problems you have (personal, work, etc.)

You are unable to stop gambling, even if you realize that you are losing.

You are increasing the amount of money in order to win back the losses.

You are lying about the time and money spent on gambling.

You are stealing or borrowing money to gamble or pay gambling debts.

You prefer to spend your time gambling, rather than with your family, friends and loved ones.

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Self-assessment test ****

If you are not sure how much gambling has become a problem for you, you can take the online self-assessment test to find out how much of an impact gambling is having in your life. The tool is simple and easy to use. If you want to pass the test, please follow the link:

Understanding your gambling - GamCare

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Rules for responsible gambling

The rules detailed below will help you to play responsibly:

Treat gambling as a form of entertainment

Do not bet more money than you can afford to lose

Make sure to use the tools we offer to control your gambling

Do not think of gambling as a source of income

Never chase losses

Do not play under the influence of alcohol

Do not play when you are depressed

Make sure that gambling is a small part of your balanced lifestyle

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Self-responsibility is the most sustainable form of prevention

HIGHBET promotes and encourages self-responsibility among its customers. This is believed to be the most efficient way of protection from addiction. We expect our customers to treat gambling as one of many alternatives to entertainment in their lifestyle. The most important principle of safer gambling is not spending more money on gambling than one can afford.

HIGHBET is doing its best to help the customers to act responsibly while playing through our website, by being fully transparent with them and offering well-developed and tested products and additional tools to monitor their actions.

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Tools provided by us to monitor your gambling to ensure your safer gambling

HIGHBET is doing its best to make your time with us enjoyable . We encourage you to use the safer gambling tools presented below, to ensure that gambling is fun.

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Deposit limits

We suggest you to set a daily, weekly or monthly deposit limit to your account to control your gambling effectively. Limits cannot be overridden. Once a limit has been set, you will only be able to increase that limit 24 hours after your request. You can set Deposit Limit settings from the “My Profile” section of your account or our customer support agents will assist you in this.

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Reality checks

We suggest you to activate Reality Check function to help you to manage your playing time. A popup alert reminder will be displayed which will indicate the period of time you have been logged into your account - 10 minutes, 20 minutes, 30 minutes, one hour, two hours, four hours, six hours or eight hours. The alerts that you set will be applied to your account straight away, but if you wish to receive the alerts less often, you will need to wait 24 hours for the settings to be adjusted. Reality Check settings can be accessed in the “My Profile” section of your account or you can contact customer support who will assist you in applying this tool.

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Time out

If you want to take a short break - from one day to six weeks- you can apply a Time Out setting to your account. You can set this tool yourself or contact our customer support to assist you.

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****Self-Exclusion****

In case you feel that all the above-mentioned tools are not enough to control your gambling, you can Self-Exclude yourself. This tool can be applied for periods at your discretion from six months to five years or permanently.

If you are self-excluded you will not be able to access your account until the expiry of the self-exclusion period. Your Account cannot be reopened within the exclusion period. We will do our best to prevent a new account opening attempts through our website and also all the other associated websites.

If you are self-excluding yourself, any balance in the account will be refunded. During your self-exclusion we will not send you any marketing and/or promotional materials.

Your account can only be re-opened if you contact our customer support after your self-exclusion period has expired. You will have a 24 hour “cooling off” period if you want resume gambling.

If you are considering self-exclusion from online gambling you may do it via GAMSTOP which now enables UK and NI residents to exclude themselves from all gambling sites licensed to operate in Great Britain. It is FREE service and easy to register for a period of 6 months, 1 year or 5 years.
GAMSTOP - Gambling Self-Exclusion Scheme

We also recommend that you self-exclude from any other online betting accounts that you hold. You should also consider using the other national self-exclusion schemes detailed on the following link - Self-exclusion - GamCare

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Account closure****

If you wish to permanently close your account, please contact our customer support as soon as possible. Once this is done you will not be able to re-open the account under any circumstances.

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GAMSTOP

If you wish to permanently close your account due to problem gambling, please contact customer support as soon as possible. Once this is done you will not be able to reopen the account under any circumstances. If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit: www.gamstop.co.uk

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Limiting exposure to gambling adverts
If you want to limit your exposure to gambling advertising across social media platforms, you can use this ink and follow the guide: www.begambleaware.org/limiting-gambling-ads-online

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Banks that provide gambling blocks on debit cards
In case you would like to have more control on your gambling. There is a list of financial services organisations in the UK that currently offer gambling blocks on debit cards. For more details please see: Managing your money - GamCare

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Safer Gambling

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